Privacy policy

This Privacy Policy explains how Capramont & Co collects, uses and protects personal information when you visit our website, make an enquiry, create an account, apply for trade or project access, place an order, or contact us.

Capramont & Co is a trading name of Swanky Ltd.

Swanky Ltd is registered in England and Wales.
Company registration number: 04502625
Registered office: 71–72 Shelton Street, Covent Garden, London, England, WC2H 9JQ

Email: info@capramontandco.com

Please do not send returns to the registered office unless Capramont & Co has reviewed and approved the return and provided written return instructions.

1. Personal information we collect

We may collect personal information including your name, company name, role, billing address, delivery address, email address, phone number, order details, enquiry details, project details, sample or finish preferences, account information, payment and transaction information, correspondence with us, and website usage or cookie information.

2. How we use personal information

We use personal information to operate our website, respond to enquiries, manage accounts, process orders, take payments, arrange delivery, provide product and project support, manage trade or project access, handle samples, support hardware schedule and finish sign-off processes, deal with returns or complaints, prevent fraud, meet legal obligations and maintain business records.

3. Payments

Payment information is processed by our payment providers. We do not store full card details on our own systems.

4. Sharing personal information

We share personal information with trusted service providers where necessary to run our business and provide our services.

These may include Shopify, payment providers, delivery providers, email and marketing platforms, enquiry or form platforms, trade account platforms, analytics providers, IT and hosting providers, and professional advisers.

We may also share personal information where required by law, regulation, court order, tax authority, law enforcement request or to protect our legal rights.

We do not sell personal information to third parties.

5. Marketing

Where you have given consent, or where otherwise permitted by law, we may send you information about Capramont & Co products, services, samples, project support, trade access, materials, finishes or related updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

6. Cookies

We use cookies and similar technologies to make the website work, support checkout and account login, remember preferences, understand website performance and, where consent is given, support analytics or marketing.

Strictly necessary cookies are required for the website to function. Non-essential analytics or marketing cookies are used only where required consent has been given.

You can manage your cookie preferences through the cookie banner or settings available on our website.

7. Lawful basis

We process personal information where necessary for one or more of the following reasons: performance of a contract, steps before entering into a contract, compliance with legal obligations, consent, and legitimate interests.

Our legitimate interests may include operating our website, responding to enquiries, supporting trade and project customers, improving our services, preventing fraud, maintaining business records and marketing to business contacts where permitted by law.

8. Retention

We keep personal information only for as long as necessary for the purpose it was collected, including for orders, enquiries, project records, legal obligations, tax records, accounting records, dispute handling and customer support.

Where information relates to an order, project, hardware schedule, finish approval or trade account, we may retain relevant records for continuity, re-ordering, auditability and legal or accounting purposes.

9. Your rights

Depending on applicable law, you may have the right to access, correct, delete, restrict or object to the use of your personal information. You may also withdraw consent where processing is based on consent.

To exercise these rights, contact us at:

info@capramontandco.com

10. Complaints

If you have a privacy concern, please contact us first so we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.