01 · Heritage
Heritage Collection
Typical production lead time is 4–6 weeks from confirmed specification and finish approval, plus shipping.
Delivery from England
International Delivery & Project Shipping
Capramont & Co manufactures cabinet hardware to order in England and arranges tracked UK and international delivery using DHL Express or UPS.
Production lead time and courier transit are treated separately. Delivery terms, customs responsibilities and any available duties-paid service are confirmed according to the destination and project quotation.
Delivery answer
Capramont & Co ships made-to-order cabinet hardware from England using DHL Express or UPS. Delivery is quoted separately. Delivered Duty Paid shipping can be arranged for qualifying United States orders where confirmed in the quotation. For other destinations, local duties, taxes and customs charges may be payable by the recipient.
Production before dispatch
Production lead time and courier transit are separate
Manufacturing begins after the product specification, sizes, finishes, quantities and approvals have been confirmed. Courier transit begins only after production, inspection and release for dispatch.
02 · Atelier
Atelier Materials
Typical production lead time is 6–8 weeks depending on the selected material, finish and manufacturing requirements, plus shipping.
03 · Custom
Bespoke & Custom Work
Production and delivery timing is confirmed individually following technical review of the design, dimensions, materials, finishes and quantities.
Courier service
Tracked delivery by DHL Express or UPS
Completed orders are dispatched from England using DHL Express or UPS. The courier is selected according to the destination, shipment size, order value, customs route and project requirements.
| Stage | What happens | Timing status |
|---|---|---|
| Specification approval | Products, sizes, centres, finishes, quantities and project requirements are confirmed. | Production timing can then be confirmed. |
| Manufacturing | Hardware is manufactured, finished, inspected and prepared for dispatch in England. | Heritage, Atelier or bespoke lead time applies. |
| Courier transit | International orders normally travel by express air service, followed by customs clearance and local final-mile delivery. | Transit is confirmed with the delivery quotation. |
Duties and customs
Delivery terms depend on the destination
International delivery is quoted separately. For qualifying United States orders, Capramont & Co can arrange Delivered Duty Paid delivery, commonly described as DDP, where this is expressly included in the confirmed quotation.
Under a confirmed US DDP quotation, the stated delivery arrangement includes the agreed import duties and charges identified as part of that quotation. Any exclusions will be stated before the order proceeds.
For destinations outside the United States, Capramont & Co may not be able to calculate, collect or guarantee local import duties, taxes, customs-clearance fees or courier brokerage in advance. These charges may be requested directly from the recipient by the courier or local customs authority.
Where a duties-paid service can be offered for another destination, it will be stated explicitly in the quotation. Unless the quotation confirms otherwise, the recipient should assume that local import charges remain their responsibility.
Important
Duties, taxes, customs charges and brokerage vary by destination and may change without notice. Capramont & Co only treats these charges as included when they are expressly identified in a confirmed duties-paid quotation.
Destination guidance
Delivery guidance by destination
Select the relevant destination below. Final delivery terms remain subject to the confirmed quotation, shipment value, customs requirements and courier availability.
United Kingdom
UK delivery is quoted separately according to the shipment size, order value and delivery address. No international import duties apply to delivery within the United Kingdom.
United States — DDP available
United States orders are sent using DHL Express or UPS. Delivered Duty Paid delivery can be arranged for qualifying US orders where expressly confirmed in the quotation.
Under a confirmed DDP quotation, the agreed duties and import charges identified in that quotation are arranged before delivery. Any exclusions or recipient responsibilities will be stated before the order proceeds.
Canada
Canadian orders are sent by tracked international courier. Import duties, federal or provincial taxes, customs charges and courier brokerage may be payable directly by the recipient.
These charges may not be confirmable in advance unless they are expressly included in the delivery quotation.
European Union
EU orders are sent by tracked international courier. Import VAT, duties, customs-clearance fees or courier brokerage may be payable by the recipient in the destination country.
Unless a quotation explicitly confirms a duties-paid service, these destination charges are not included in the Capramont delivery quotation.
Ireland
Orders to Ireland are sent by tracked international courier. Import VAT, duties where applicable, customs charges and brokerage may be payable directly by the recipient.
The applicable delivery basis will be stated in the quotation where it can be confirmed.
United Arab Emirates
UAE orders are sent using DHL Express or UPS. Import duties, VAT, customs-clearance charges and local courier fees may be payable by the recipient.
A landed or duties-paid arrangement will only apply where it is expressly confirmed in the project quotation.
Qatar
Qatar orders are sent by tracked international courier. Duties, taxes, customs charges, brokerage and local clearance costs may be payable directly by the recipient.
These charges may not be confirmable before dispatch unless specifically included in the quotation.
Singapore
Singapore orders are sent by DHL Express or UPS. Import GST, duties where applicable, customs charges and courier processing fees may be payable by the recipient.
Charges are only treated as included where the confirmed quotation explicitly states that Capramont will collect them.
Hong Kong
Hong Kong orders are delivered by tracked international courier. Customs, brokerage, processing or other local charges may apply depending on the shipment and current local requirements.
Any recipient-payable charges are handled directly with the courier or relevant authority unless the quotation states otherwise.
Australia
Australian orders are sent by tracked express courier. Import GST, duties, customs processing and courier brokerage may be payable directly by the recipient.
These destination charges are only included where expressly confirmed in the Capramont quotation.
Other international destinations
Delivery to other destinations is reviewed individually. Import duties, taxes, customs-clearance costs, brokerage and local courier charges may be payable directly by the recipient.
Capramont & Co does not represent these charges as included unless a confirmed quotation explicitly states that a duties-paid delivery service has been arranged.
Tracking and clearance
Tracking is issued when the shipment is dispatched
Once manufacturing and final inspection are complete, the order is prepared for collection by DHL Express or UPS. Tracking details are issued when the courier has accepted the consignment.
During customs clearance, the courier may request recipient identification, tax information, import documentation or payment of destination charges. Prompt responses help reduce avoidable customs and final-mile delays.
Customs processing and local-authority decisions are outside the direct control of Capramont & Co and can affect final delivery timing.
Delivery inspection
Damage, missing items or packaging concerns
Inspect the delivery promptly on arrival. Any visible damage, missing items or significant packaging concerns should be reported to Capramont & Co as soon as possible.
Include photographs of the outer packaging, internal packaging, courier label and affected products. Keep all original packaging until the shipment has been reviewed.
Where transit damage is confirmed, Capramont & Co will coordinate the courier claim and confirm the appropriate replacement or resolution.
Project orders
Delivery can be coordinated around the project schedule
Large residential, hospitality, multi-room or phased cabinetry projects may require staged delivery, multiple consignments or specific site coordination.
These requirements should be identified through the project enquiry or Hardware Schedule before production begins. Delivery planning can then be aligned with approved quantities, room schedules and project phases.
Separate consignments may each create their own courier, customs, duty or tax consequences. Where phased shipping is required, the delivery basis should be confirmed for each consignment.
Related project support
Continue into specification and project planning
Planning an international project?
Confirm delivery terms before production begins
Share the destination, project stage, required products, estimated quantities and any installation deadlines. Capramont & Co can then review production timing, courier options and the appropriate delivery basis.
For United States projects, ask whether a DDP quotation is available. For other destinations, request confirmation of which charges are included and which may remain payable by the recipient.