01 · Heritage
Heritage Collection
Typical production lead time is 4–6 weeks from confirmed specification and finish approval, plus shipping.
Delivery from England to Switzerland
Cabinet Hardware Delivery to Switzerland
Made-to-order cabinet hardware is manufactured in England and shipped to Swiss residential, kitchen, joinery and hospitality projects by tracked international courier.
Production lead time and courier transit are treated separately. For Swiss trade orders, Capramont & Co prepares the commercial and customs documentation and coordinates the courier shipment. Local business or tax details may be requested during clearance, with landed or prepaid delivery available by arrangement where appropriate.
Switzerland delivery
Swiss orders are sent by DHL Express or UPS. Delivery is typically within 5–10 business days of dispatch, subject to customs clearance and local final-mile delivery. Capramont & Co supplies the customs documentation required for the shipment, with landed or prepaid delivery available by arrangement where appropriate.
Production before dispatch
Production lead time and courier transit are separate
Manufacturing begins after the product specification, sizes, finishes, quantities and approvals have been confirmed. Courier transit begins only after production, inspection and release for dispatch.
02 · Atelier
Atelier Materials
Typical production lead time is 6–8 weeks depending on the selected material, finish and manufacturing requirements, plus shipping.
03 · Custom
Bespoke & Custom Work
Production and delivery timing is confirmed individually following technical review of the design, dimensions, materials, finishes and quantities.
Courier service
Tracked delivery by DHL Express or UPS
Completed orders are dispatched from England using DHL Express or UPS. The courier is selected according to destination, shipment size, order value, customs route and project requirements.
| Stage | What happens | Timing status |
|---|---|---|
| Specification approval | Products, sizes, centres, finishes, quantities and project requirements are confirmed. | Production timing can then be confirmed. |
| Manufacturing | Hardware is manufactured, finished, inspected and prepared for dispatch in England. | Heritage, Atelier or bespoke lead time applies. |
| Courier transit | International orders normally travel by express air service, followed by customs clearance and local final-mile delivery. | Typically 5–10 business days from dispatch, subject to customs clearance and local final-mile delivery. |
Import charges and customs
International delivery, arranged around the destination
Capramont & Co prepares the commercial and customs documentation and coordinates the international courier shipment from England.
Local business or tax details may be requested during clearance. Where a project requires a single landed delivery arrangement, prepaid duties and taxes can be reviewed and arranged where the destination and courier route allow.
A clear delivery basis
The confirmed quotation or checkout will state the delivery arrangement before the order proceeds. Where customs requires local business or tax details, these may be requested by the courier during clearance.
Destination guidance
Delivery guidance by destination
Final terms depend on the confirmed quotation, shipment value, customs requirements and courier availability.
United Kingdom
Tracked domestic delivery with no international import clearance. For overseas project addresses, Capramont & Co will confirm the appropriate international delivery basis before production.
United States — DDP where confirmed
Qualifying orders can be Delivered Duty Paid (DDP), with agreed import duties and charges settled before delivery and no additional import charges on arrival. Sales or use tax is not included unless expressly stated.
Canada — prepaid import charges available
For qualifying orders, applicable GST/HST and import charges can be prepaid for a seamless delivery, with no additional import charges on arrival. The courier may request local business or tax details where required for customs clearance.
Australia — prepaid import charges available
For qualifying orders, applicable GST, duties and import charges can be prepaid for a seamless delivery, with no additional import charges on arrival. The courier may request local business or tax details where required for customs clearance.
Singapore — prepaid import charges available
For qualifying orders, applicable GST and import charges can be prepaid for a seamless delivery, with no additional import charges on arrival. The courier may request local business or tax details where required for customs clearance.
United Arab Emirates — prepaid import charges available
For qualifying orders, applicable VAT, duties and import charges can be prepaid for a seamless delivery, with no additional import charges on arrival. The courier may request local business, customs or tax details where required for clearance.
Saudi Arabia — prepaid import charges available
For qualifying orders, applicable VAT, duties and import charges can be prepaid for a seamless delivery, with no additional import charges on arrival. The courier may request local business, customs or tax details where required for clearance.
European Union — trade delivery from England
Capramont & Co prepares the customs documentation and coordinates the courier shipment. Local import VAT can be handled through the customer’s usual business process, with landed delivery available by arrangement where appropriate.
Qatar — landed delivery available
Capramont & Co prepares the customs documentation and coordinates the courier shipment. Local business or customs details may be requested during clearance, with landed delivery available where the courier route allows.
Switzerland — landed delivery available
Capramont & Co prepares the customs documentation and coordinates the courier shipment. Local business or tax details may be requested during clearance, with landed or prepaid delivery available by arrangement where appropriate.
Hong Kong — straightforward import route
Hong Kong generally does not levy VAT or a general customs tariff on cabinet hardware. Capramont & Co supplies the commercial documentation required for tracked courier delivery.
Other international destinations
Capramont & Co prepares the commercial and customs documentation and coordinates tracked courier delivery. Prepaid or landed delivery can be arranged for selected destinations where local requirements and courier routes allow.
Tracking and clearance
Tracking is issued when the shipment is dispatched
Once manufacturing and final inspection are complete, the order is prepared for collection by DHL Express or UPS. Tracking details are issued when the courier has accepted the consignment.
During customs clearance, the courier may request local business, tax or identification details where required by the destination. Capramont & Co supplies the shipment documentation and, where DDP or prepaid import charges have been confirmed, the agreed charges are handled under that delivery arrangement.
Customs processing and local-authority decisions are outside the direct control of Capramont & Co and can affect final delivery timing.
Delivery inspection
Damage, missing items or packaging concerns
Inspect the delivery promptly on arrival. Any visible damage, missing items or significant packaging concerns should be reported to Capramont & Co as soon as possible.
Include photographs of the outer packaging, internal packaging, courier label and affected products. Keep all original packaging until the shipment has been reviewed.
Where transit damage is confirmed, Capramont & Co will coordinate the courier claim and confirm the appropriate replacement or resolution.
Project orders
Delivery can be coordinated around the project schedule
Large residential, hospitality, multi-room or phased cabinetry projects may require staged delivery, multiple consignments or specific site coordination.
These requirements should be identified through the project enquiry or Project & Drawing Review before production begins. Delivery planning can then be aligned with approved quantities, room schedules and project phases.
For phased projects, each consignment is planned separately so the courier route, customs documentation and any prepaid import charges can be confirmed before dispatch.
Related project support
Continue into specification and project planning
Planning a project in Switzerland?
Confirm delivery terms before production begins
Share the destination, project stage, required products, estimated quantities and any installation deadlines. Capramont & Co can then review production timing, courier options and the appropriate delivery basis.
We will prepare the customs documentation and confirm the most appropriate delivery basis, including a landed or prepaid option where the destination and courier route allow.